Fantastic, easy-to-use tool that makes survey creation easy and effective
November 27, 2019

Fantastic, easy-to-use tool that makes survey creation easy and effective

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SurveyMonkey

SurveyMonkey is being used for customer event registration forms, customer event and initiative feedback forms, inside sales team call scripts and templates, internal initiative feedback and suggestion forms, anonymous team brainstorming.

Pros

  • The surveys are easy to replicate, saving our team time to create any new surveys necessary.
  • Surveys are easy to brand and personalise, which is necessary for any large company.
  • Question suggestions and optimisation is both available and easy to use.

Cons

  • Offering more integrations with other sites and services would be helpful.
  • Additional design functionalities would be beneficial - for internal design teams for instance to be able to upload various designs seamlessly.
  • Offer better management of team accounts - making it easier to automatically share all surveys regardless of the individual account (that is under a group company account).
  • Has enabled us to quickly and easily run registration and issue feedback forms for our events (5 per month).
  • Allowed for consistency in these customer-facing documents and content across our teams and even county offices, which would otherwise be very challenging to accomplish.
  • Gives the master account adequate visibility over the smaller team accounts.
SurveyMonkey is much easier to use, with more branding templates, form templates, and easy tracking of results, as well as results exports. In actual use, SurveyMonkey has had a heavy preference by our team, so much so that Google Forms are no longer used at all.
SurveyMonkey is great for highly personalised, fast surveys, feedback forms and registration pages. Useful for large and small companies. This would be less appropriate for companies that want to integrate their forms in different ways in their online content located in various platforms.

SurveyMonkey Feature Ratings

Survey templates
10
Themes
10
Custom logo/branding
10
Changes to live survey
9
Question design help
8
Multiple question types
10
Survey logic flexibility
10
Response tracking
10
Data export
10
Standard reports
9
Custom reports
10
Analytics
9
Vendor-offered crowdsourcing
9
Respondent restrictions
10
Access controls
10
Compliance
10

Comments

More Reviews of SurveyMonkey