Item: SurveyMonkey
Rating: 10
Author: Jason Emery

Overall Satisfaction with SurveyMonkey

Use Cases and Deployment Scope

I use it to administer surveys to our internal staff as a way to gather questions about area where staff need training and assistance. I typically make the surveys very short so people dont just click thru. Minimal text as well. Survey monkey is excellent for short surveys. Very easy to set up.

Pros and Cons

Pros

very easy to set up a survey
helpful templates
easy modules to gather feedback and export to excel

Cons

support is mostly zen desk which stinks
limited electronic resources

Return on Investment

its a great way to get feedback and most people say the survey format is very easy to understand
dont really measure ROI but its defintely been a helpful tool

Alternatives Considered

Qualtrics Employee Experience

I have used Qualtrics as well. I would say Qualtrics is a more of a higher end survey solution but if your needs are basic survey monkey is probably the better value and easier to get started.

Key Insights

Do you think SurveyMonkey delivers good value for the price?

Yes

Are you happy with SurveyMonkey's feature set?

Yes

Did SurveyMonkey live up to sales and marketing promises?

Yes

Did implementation of SurveyMonkey go as expected?

Yes

Would you buy SurveyMonkey again?

Yes

Usability

Easy to use templates and the software is very easy to install. I would recommend to anyone want an out of the box survey optoin

Support Rating

Its Zendesk support so you will get foreigners that aren't great with english and dont have direct access to management. That seems to be the way companies are going these days.

Likelihood to Recommend

Very good for self service. Very easy to learn and set up quick surveys. Free trial is helpful to get started. Its pretty easy to change colors and fonts so you can get the look you want. I would say its less appropriate for complex surveys the tools and analytics are less robust I would use Qualtrics for a bigger N size.

SurveyMonkey Feature Ratings

Comments

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SurveyMonkey excellent for staff feedback