A must-have tool for research
April 28, 2021

A must-have tool for research

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SurveyMonkey

We use SurveyMonkey at very specific moments, It is not an everyday tool for me, but without a doubt a very important one at the right time. As a designer, I'm constantly trying to reach out to what our customers think about new features, implementations, and also to collect information when starting a new project.
  • Great template options
  • Responsive and great user interface
  • Data display
  • A monthly subscription requires a minimum of three users at $25 per user. As I already said that this is not an everyday tool, it turns out to be a very expensive tool.
  • The basic plan is limited to 10 questions.
  • The collected data dashboards are not as beautiful as they could be.
  • Prevents us from implementing something without knowledge of audience reactions.
  • It allows us to understand the points for improvement.
The level of options compared to Google Forms, and the regionalized prices compared to Typeform.

Do you think SurveyMonkey delivers good value for the price?

Not sure

Are you happy with SurveyMonkey's feature set?

Yes

Did SurveyMonkey live up to sales and marketing promises?

No

Did implementation of SurveyMonkey go as expected?

Yes

Would you buy SurveyMonkey again?

Yes

It is great and easy to use software. Although the mobile version has some rooms for improvement, it has a modern layout with good interactions, that makes it very enjoyable to use.
I never had to contact the support team.
Highly recommended for research, questionnaires, customer satisfaction, employee's opinion, discovering trends, etc. Because it is a specific software for research and data collection, anything that is related to it does very well.

SurveyMonkey Feature Ratings

Survey templates
8
Themes
9
Custom logo/branding
7
Changes to live survey
8
Question design help
8
Multiple question types
10
Survey logic flexibility
7
Response tracking
7
Data export
7
Standard reports
8
Custom reports
8
Analytics
9
Vendor-offered crowdsourcing
7
Respondent restrictions
5
Access controls
10
Compliance
10