Easy data collection and data review!
May 12, 2021

Easy data collection and data review!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SurveyMonkey

We have used SurveyMonkey both internally with staff, and externally with previous and current clients to capture data on performance, and experience. It allows us to collect data in an efficient way, with reports that are easy to navigate, and allow us to see an overview of data, but also dial in to specifics.
  • Easy to build surveys
  • Simple to navigate as a user taking a survey
  • Easy to read data collection
  • A little more flexibility in reviewing data points
  • More customization options are always a plus
  • Improved ability to address customer feedback
  • Improved employee engagement

Do you think SurveyMonkey delivers good value for the price?

Yes

Are you happy with SurveyMonkey's feature set?

Yes

Did SurveyMonkey live up to sales and marketing promises?

Yes

Did implementation of SurveyMonkey go as expected?

Yes

Would you buy SurveyMonkey again?

Yes

It is quick and simple to build surveys with a wide range of available question formats. It is also easy to access by respondents and can be quickly and thoroughly filled in with little effort. SurveyMonkey's response collection and report review is easy to navigate and allows a variety of ways to review data.
I have not had to utilize the support option yet, but based on its in-depth functionality and ease of use - it seems the right things are happening behind the scenes. I appreciate the continuous access to support as needed, as this is a very important component of a good product.
SurveyMonkey is a great tool to collect data in a variety of scenarios. It can be used internally as a tool for employee engagement and feedback. It is also great for quality assurance with past and present clients. It's ease of access, and extensive options for building surveys make it a tool worth utilizing.

SurveyMonkey Feature Ratings

Survey templates
10
Themes
8
Custom logo/branding
8
Changes to live survey
8
Question design help
7
Multiple question types
10
Survey logic flexibility
7
Response tracking
7
Data export
8
Standard reports
8
Custom reports
7
Analytics
Not Rated
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
Not Rated
Access controls
8
Compliance
8