Survey says.... Totally disappointed
May 17, 2021

Survey says.... Totally disappointed

Diane Bickers | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SurveyMonkey

I used [SurveyMonkey] to set up a survey for limited use in a non-profit organization and was surprised when the survey responses topped more than 40 that I could not access the results. This was not made clear when I was setting up the survey. I had used SurveyMonkey in the past with my organization, however it had switched over to another platform. I formerly trusted SurveyMonkey.
  • Easy to set up survey questions
  • More and more features are moving to paid functionality
  • Negative impact due to hidden costs
  • Not upfront about how limited the features are for 'free' version

Do you think SurveyMonkey delivers good value for the price?

Not sure

Are you happy with SurveyMonkey's feature set?

Yes

Did SurveyMonkey live up to sales and marketing promises?

No

Did implementation of SurveyMonkey go as expected?

No

Would you buy SurveyMonkey again?

No

Blogger, Microsoft 365 (formerly Office 365)
Easy to use but when trying to use the free version you will quickly learn how limited its offerings.
Service not available/digital service assistant - hard to get an actual person
FAQs not clear
If you are going to use extremely frequently [SurveyMonkey] may be worth it; but if you are a smaller user, beware of their marketing practices and negative optioning.

SurveyMonkey Feature Ratings

Survey templates
Not Rated
Themes
Not Rated
Custom logo/branding
Not Rated
Changes to live survey
Not Rated
Question design help
Not Rated
Multiple question types
Not Rated
Not Rated
Survey logic flexibility
Not Rated
Response tracking
Not Rated
Data export
Not Rated
Standard reports
Not Rated
Custom reports
Not Rated
Analytics
Not Rated
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
Not Rated
Access controls
Not Rated
Compliance
Not Rated