Better options out there
May 13, 2021

Better options out there

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SurveyMonkey

SurveyMonkey is mainly being used to solicit feedback and to gain opinions from stakeholders and consumers in research and insights work. Usually it's to understand consumer behaviors and to gain alignment from across the organization. I would say it's a tool that easily allows for an easy survey to be programmed and fielded. I'm in marketing and communications.
  • Easy to program.
  • Navigation.
  • Lack of flexibility.
  • Difficult to program more elegant surveys.
  • If you're looking for enterprise grade HIPAA compliance, look elsewhere. Servers aren't in the US.
  • Has some cool tools and widgets.
It's probably above Google Surveys and below the other two. I didn't select SurveyMonkey, the company already had it and I made the decision to get an additional license for my work.

Do you think SurveyMonkey delivers good value for the price?

No

Are you happy with SurveyMonkey's feature set?

No

Did SurveyMonkey live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SurveyMonkey go as expected?

I wasn't involved with the implementation phase

Would you buy SurveyMonkey again?

No

It does its job to be able to write an easy survey.
The support is there if you need it. If you're a power user, it's unlikely you'd need it.
I think there are better options out there. If you're in the process of looking for survey tools, you should look into a variety of SurveyMonkey's competitors before making a decision on what to buy.

SurveyMonkey Feature Ratings

Survey templates
5
Themes
5
Custom logo/branding
5
Changes to live survey
3
Question design help
4
Multiple question types
5
Survey logic flexibility
1
Response tracking
7
Data export
7
Standard reports
7
Custom reports
7
Analytics
1
Vendor-offered crowdsourcing
5
Respondent restrictions
4
Access controls
8
Compliance
4