SurveyMonkey Review
June 11, 2021

SurveyMonkey Review

Chuck Flacks | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SurveyMonkey

As a consultant to nonprofit organizations, I use Survey Monkey to gauge stakeholder opinions on controversial issues like homelessness. I use the product to design and solicit participation in online opinion polling.
  • It's easy to use. The process of writing, editing, and formatting surveys is extremely fun.
  • It allows for easy mailing out of questionnaires to respondents through either links or direct mailing. It can manage products for you.
  • It makes analysis of results amazingly easy and creates appealing graphics.
  • My biggest problem is customer service. I made an error. I purchased an expensive option - cross tabs - at $900 and realized (too late) that I didn't need it. When I tried to get my money back and "return" the product, I was greeted with no sympathy. They said, "You signed the agreement."
  • While I find their product useful, the cost is prohibitive for more advanced features.
  • [I feel like] they ripped me off! $900 down the drain...

Do you think SurveyMonkey delivers good value for the price?

No

Are you happy with SurveyMonkey's feature set?

Yes

Did SurveyMonkey live up to sales and marketing promises?

Yes

Did implementation of SurveyMonkey go as expected?

No

Would you buy SurveyMonkey again?

No

It's a great product. [I believe] its customer service is cruel and heartless.
[I believe] they are horrible.
Survey monkey is great. However, they cost me $900 for something I didn't need. It was my error, but they didn't make any allowance or accommodation. [I believe] they were heartless and rude.

SurveyMonkey Feature Ratings

Survey templates
5
Themes
5
Custom logo/branding
8
Changes to live survey
10
Question design help
6
Multiple question types
10
Survey logic flexibility
8
Response tracking
10
Data export
10
Standard reports
8
Custom reports
8
Analytics
Not Rated
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
Not Rated
Access controls
Not Rated
Compliance
Not Rated