Experience with Swiftpage ACT! frustrating, disappointing
May 07, 2020

Experience with Swiftpage ACT! frustrating, disappointing

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Review Source

Software Version

Sage Act! Pro,Sage Act! Premium

Overall Satisfaction with Swiftpage ACT!

We use Swiftpage ACT! as our contact database to manage our communications with our membership, allied industries, government entities, and product users. We have 2,500 contacts in Swiftpage ACT! and we use it for tracking various subgroups within our organization and in sending emails. Our membership contacts are grouped by individual company, membership status, and what specific committees and work groups they participate in.
  • Can quickly search for an individual or company contact
  • Can gather broad amount of information about each contact
  • Can easily create emails to reach out to specific groups
  • Creating reports or creating searches for specific fields is not intuitive.
  • Email marketing add-on service is far from user friendly and outdated in flexibility for creating useful emails.
  • Installing updates creates issues, even though Swiftpage ACT! functioned properly before the update.
  • Figuring out how best to organize contacts into specific, searchable groups requires expert assistance and is not intuitive.
  • Support from Swiftpage ACT! is marginal at best; we rely on outside consultant instead, for an extra cost.
  • Keeps going up in cost, but little value in updates
  • Have to rely on outside consultant for any problem that comes up
  • Documentation, explanation of various functions lacking or not very applicable
Swiftpage ACT! allows you to maintain your database locally, which we preferred to storing all records in the cloud. Many of the other programs had monthly subscription fees and were higher in cost--on the surface--than Swiftpage ACT!. We thought the email marketing add-on would be useful, but discontinued it after 6 months for a variety of reasons. Price for maintaining software escalated every year since we purchased, yet any improvements did not affect our daily use.
Following a few interactions with support staff over the phone where we failed to correct the issues we were calling about, we ended up going back to the consultant who we purchased the software through and continued to use her for support rather than call Swiftpage ACT! directly. Our consultant was much more helpful in finding and correcting our issues.

Do you think Act! CRM delivers good value for the price?

No

Are you happy with Act! CRM's feature set?

No

Did Act! CRM live up to sales and marketing promises?

No

Did implementation of Act! CRM go as expected?

No

Would you buy Act! CRM again?

No

We have not been happy in using Swiftpage ACT! and are looking for an alternative. It has become very expensive, yet returns little value for our investment. Our use of Swiftpage ACT! is for pretty basic functions--sending to a specific group, organizing people into committees, etc., yet trying to create a special search for certain contact fields is really difficult.