Act! CRM

Act! CRM Reviews

Do you work for this company? Learn how we help vendors

Ratings and Reviews
(1-18 of 18)

Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Review Source
ACT! is best used in a marketing call center type situation. We have many clients on board and can assign our marketing reps different ACT! databases based on need for scheduling purposes. I would not recommend ACT! for a single salesperson scenario since the set up process is more suited for a company situation.
Magreat Wilson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Swiftpage [ACT!] is robust in nature and a manageable solution available for use as a powerful marketing tool. It is compiled of a lot of exceptional services with the best contact and customer management tool. Support needs a lot of attention, as it needs to be changed and they must have to be more responsive and helpful to become the best in the market.
Terry Kungel | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
If you are trying to present a professional image to your clients we would strongly recommend finding another vendor besides Swiftpage.
If you have an extensive IT staff that is seriously under utilized, then getting involved with Swiftpage will create all kinds of demands for their time to address all the glitches in version 21. We installed Version 23 which introduced more new errors.
Score 8 out of 10
Vetted Review
Verified User
Review Source
ACT! handles lots of data well, although its search function could be a little more flexible. It has, thus far, been bullet-proof as far as errors and backup (knock on wood). It isn't used to dealing with contacts that are 2 people (couples) with different last names, something specific to our business.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Swiftpage ACT! has been well suited for us as a medical provider for kids with Autism. The custom dashboards allow us to quickly enter the data we are tracking while hiding fields that will either be collected later or are not collected at all. The e-mail capture and logging keep track of how often, how fast, and what we are communicating with our clients.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I would say that if you are looking to sales prospecting or staying in touch with existing clients then Swiftpage ACT! would be extremely suited for the job. It's simple to use and easy to get the information you need quickly.

However, I'm not sure that it would be your go-to if you had a huge organization and needed to implement operational tasks across the organization. Most of those type of situations need a lot more customization.

But for the small to mid-size companies, I think it is a very well suited option.
Emily Claridge | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Swiftpage ACT! is a great tool to use with a smaller group of people. It is simple, easy to customize, and a great CRM for prospecting. We like the calendar functions and how easy it is to download all data in Excel. I would reconsider using it for a larger scale company, where there are a lot more teams and users to handle.
April 17, 2020

ACT! Review for all

Daren Anderson, MSIS | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
Review Source
If you are looking for a product that will probably fit your sales cycle right out of the box, then I would recommend ACT! Even if you have some specific things you are looking for, the program is pretty easy to modify, not only for the tables where you input the items, but also on the reporting side. When working with many different clients, everyone may need something just a little different and with ACT! you can make those changes.
Score 3 out of 10
Vetted Review
Verified User
Review Source
We have not been happy in using Swiftpage ACT! and are looking for an alternative. It has become very expensive, yet returns little value for our investment. Our use of Swiftpage ACT! is for pretty basic functions--sending to a specific group, organizing people into committees, etc., yet trying to create a special search for certain contact fields is really difficult.
Andrew Murphy | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
ACT! is well suited if you want a prepackaged CRM software. It is not as expensive as Salesforce. It is best used on laptops in a Remote Database Synchronization model. It integrates with an App called Handheld Contact so you can see your contacts on your phone. It is not a cloud solution.
Laurence Sarner | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Swiftpage ACT! would be well suited if you are using a desktop computing environment. ACT! is an old product and they were on the desktop for many years (and still are). Also, ACT! would also be well suited if you are not as concerned about implementing a CRM product that might require a little more training (e.g. if you had employees/salespeople that needed to be trained). Also, ACT! seems to be more generic than some of the industry focused products you see nowadays. For example, MethodCRM works well with non-profits that are on the cloud.
Henry Knoop | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
Act! and Swiftpage work best If you are a small company and do not require advanced e-mail analytics or marketing automation. We do have a special line of business application for interacting with our clients, but otherwise the agenda and activities in ACT! would be a nice benefit. Some more integration between ACT! and Swiftpage Connect would be beneficial, as well as a better on-line editor for the advanced templates.
December 14, 2016

SwiftPage Review

Score 1 out of 10
Vetted Review
Verified User
Review Source
If you need basic email software and you are looking for the cheapest option, SwiftPage might work for you. Otherwise, it is better to pay a little more for a product which will allow you to assign and send leads from emails automatically and has more professional templates to work with.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Account or Contact centric selling environment? Are you fostering a "social selling" environment? Will Email Marketing be sufficient in your future? If you are moving beyond email marketing and want the tool to integrate with a full Marketing Automation platform such as ACT-On (not the same company) or HubSpot, then this is not the tool for you.

Act! CRM Scorecard Summary

Feature Scorecard Summary

Sales Force Automation (8)
63%
6.3
Customer data management / contact management (2)
90%
9.0
Workflow management (2)
75%
7.5
Territory management (2)
85%
8.5
Opportunity management (2)
75%
7.5
Integration with email client (e.g., Outlook or Gmail) (2)
50%
5.0
Quote & order management (1)
40%
4.0
Interaction tracking (1)
40%
4.0
Channel / partner relationship management (1)
50%
5.0
Customer Service & Support (2)
100%
10.0
Case management (1)
100%
10.0
Call center management (1)
100%
10.0
Marketing Automation (2)
75%
7.5
Lead management (2)
75%
7.5
Email marketing (2)
75%
7.5
CRM Project Management (3)
40%
4.0
Task management (2)
80%
8.0
Billing and invoicing management (1)
10%
1.0
Reporting (2)
30%
3.0
CRM Reporting & Analytics (3)
43%
4.3
Forecasting (2)
40%
4.0
Pipeline visualization (2)
35%
3.5
Customizable reports (2)
55%
5.5
Customization (4)
33%
3.3
Custom fields (2)
70%
7.0
Custom objects (2)
20%
2.0
Scripting environment (1)
20%
2.0
API for custom integration (1)
20%
2.0
Security (2)
80%
8.0
Single sign-on capability (1)
70%
7.0
Role-based user permissions (2)
90%
9.0
Integrations with 3rd-party Software (1)
55%
5.5
Marketing automation (2)
55%
5.5
Platform (1)
75%
7.5
Mobile access (2)
75%
7.5

What is Act! CRM?

Act! CRM (formerly Swiftpage) aims to empower small businesses to build and manage client relationships and leads, so the user always has a pipeline of new, repeat, and referral business under control. Users can manage their businesses with Act! CRM every day, since it’s more than a CRM – it’s designed to present everything needed to stay on top of relationships, see what’s most important and actionable, and run sales and marketing in one place.

Act! CRM Integrations

Act! CRM Pricing

Starting Price: $22

More Pricing Information

On-premise Editions Pricing
Pricing DetailsTerms
Act! Premium - Basic$37.50per user, per month (billed annually)
Select - Extra Features$79per user, per month (billed annually)
Complete - Extra Features$199per user, per month (billed annually)
Advanced - Extra Features$399per user, per month (billed annually)
SaaS Editions Pricing
Pricing DetailsTerms
Essentials$22per user, per month
Standard$40per user, per month
Expert$55per user, per month

Act! CRM Technical Details

Deployment TypesOn-premise, SaaS
Operating Systems,
Mobile ApplicationNo

Frequently Asked Questions

How much does Act! CRM cost?

Act! CRM starts at $22.

What is Act! CRM's best feature?

Reviewers rate Support Rating highest, with a score of 5.6.

Who uses Act! CRM?

The most common users of Act! CRM are from Small Businesses and the Accounting industry.