Great solution for large enterprise environment
January 26, 2016

Great solution for large enterprise environment

Filip Grasheski | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Symantec Client Management Suite

We manage a huge client environment with about two thousand clients and the responsibilities include software delivery, patch management, inventory collection etc. The SMP makes all this quite easy to do. It has the ability to create sites based on geographical location and subnets and also the bandwidth throttling feature is quite helpful to ensure that the networks don't get overloaded while delivering software and patches.
  • Flexibility of filters makes it very easy to create any kind of computer collections imaginable that can be then used for deliveries.
  • The console is very easy to navigate and has a lot of different functionalities that make managing huge environments a breeze, so even people without vast experience in the field can accomplish quite a lot.
  • Huge amount of data that can be collected from the clients enables one to create many different reports required by the business.
  • PCAnywhere got discontinued without any suitable replacement.
  • No integration with the mobile management suite.
  • Some bugs here and there, though Symantec support tries to get this sorted on, the soonest once reported.
  • Increased employee efficiency.
  • Software Delivery can be done without network impact because of different bandwidth throttling options.
  • Patch management reporting has a lot of data that can be generated on the fly to provide good overview of the whole estate.
The main competitor is Microsoft Configuration Manager which I haven't used but from what I've read about it requires a greater technical skills which might be more expensive when building a team that would operate it.
For anyone that manages a large estate of clients, 10,000+ there are not many options on the market to choose from. Basically it comes down to Symantec or Microsoft and from what I know, Microsoft's product doesn't offer such a verbose logging for troubleshooting issues and it probably requires higher technical skills.