A very good product for a very good price.
May 19, 2022

A very good product for a very good price.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Help Desk

Overall Satisfaction with SysAid

We use SysAid for our IT ticketing system so that users can submit tickets to IT or other departments. We also use SysAid for Asset management; we're able to keep track of all our assets, which users have logged into them, and what software is installed on them. Our organization also uses the patch management feature of the software which allows us to schedule periods of time where patches can be automatically installed.
  • User Support Articles
  • Self Service Portal
  • User ticketing
  • Patch managment
  • Change Management
  • Projects
  • Improved employee satisfaction with IT
  • Cost savings
  • Patch management could use improvement
The email integration aspect of SysAid saves our technicians a lot of time creating tickets. Users can email a specific email address and the system will generate a ticket from the email. This, along with the self-service portal, saves our technicians valuable time by not having to create tickets manually as often.
The setup of the system was easy but it took us a little while to get it configured in a way that works for us. We made some mistakes along the way because we thought it would be a good setup for us, but it turned out there was a better way of doing things.
SysAid is far better than any of the other help desk ticketing systems that I have used. The tickets are well laid out and easy to create. We use the on-premise version of SysAid and the system is very fast in comparison to some other systems I've used.

Do you think SysAid delivers good value for the price?


Are you happy with SysAid's feature set?


Did SysAid live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SysAid go as expected?


Would you buy SysAid again?


The self-service aspects of SysAid or very helpful and user friendly. The self-service portal allows end-users to easily submit new tickets and monitor/manage existing tickets. The self-service password reset function of SysAid is also very helpful.

SysAid Feature Ratings

Organize and prioritize service tickets
Expert directory
Service restoration
Self-service tools
Subscription-based notifications
ITSM collaboration and documentation
ITSM reports and dashboards
Configuration mangement
Asset management dashboard
Change requests repository
Change calendar
Service-level management