A very good product for a very good price.
May 19, 2022
A very good product for a very good price.
Score 7 out of 10
Vetted Review
Verified User
Software Version
Help Desk
Overall Satisfaction with SysAid
We use SysAid for our IT ticketing system so that users can submit tickets to IT or other departments. We also use SysAid for Asset management; we're able to keep track of all our assets, which users have logged into them, and what software is installed on them. Our organization also uses the patch management feature of the software which allows us to schedule periods of time where patches can be automatically installed.
- User Support Articles
- Self Service Portal
- User ticketing
- Patch managment
- Change Management
- Projects
- Improved employee satisfaction with IT
- Cost savings
- Patch management could use improvement
The email integration aspect of SysAid saves our technicians a lot of time creating tickets. Users can email a specific email address and the system will generate a ticket from the email. This, along with the self-service portal, saves our technicians valuable time by not having to create tickets manually as often.
SysAid is far better than any of the other help desk ticketing systems that I have used. The tickets are well laid out and easy to create. We use the on-premise version of SysAid and the system is very fast in comparison to some other systems I've used.
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes