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Super solid VOIP with minimal issues. Should be on your consideration list.
May 17, 2017

Super solid VOIP with minimal issues. Should be on your consideration list.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

Talkdesk was being used as the primary phone system for our support team for about a year. We found it to be very solid, and resulted in very few dropped calls. We recently switched to ZenTalk, but that was not intended to be a criticism of Talkdesk, the switch was made for internal system reason.

Talkdesk has a fantastic integration with HelpScout, making it a must if you use them.
  • Call tracking
  • Notes and ticket manager integration
  • Can't think of any dropped calls
  • We had a few times that support was trying to help, but they struggled to simplify the answer so that our less-tech-savvy member could implement on it.
  • Pages load slow sometimes, but that could be to our high user volume.
  • Can't really think of much else. Like a good VOIP system, we didn't spend much time thinking about it.
  • Let's not over think it. It's a VOIP phone, Talkdesk is solid, so not having dropped calls IS GOING TO GIVE YOU ROI... If it doesn't, the software isn't the problem.
  • Being able to track call history and recorded calls has saved me, and retained revenue for us more than once.
  • Allows for easy note taking into your CRM and ticket manager - two things you need.
We used a local system for a bit. Great people, but had dropped calls left and right.

We also used Ring Central for a while, and while they were a solid platform, they did not have many integration options.

We are now switching to ZenTalk. which I would say is a lateral switch, also solid, but much more functional with Zendesk.
If you are looking for a solid VOIP system that has fantastic tracking, integrates to a ticketing system, is user-friendly, and is easy to get up and running, I would say that Talkdesk is right for you. The price point always seemed right, even though I am aware of cheaper options. If a solid system is what you want, Talkdesk is the VOIP system you can use as a family heirloom.