Efficient and Effective
February 28, 2019

Efficient and Effective

CJ Pagharion | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

The Customer Care department uses TalkDesk as a whole. The Customer Care team uses it to communicate with our customers regarding our product.

Pros

  • Ease of use. The interface is very user-friendly and appealing.
  • It is very efficient and lowers our call time because cases are automatically connected to customers.

Cons

  • Some calls don't connect correctly.
  • Sometimes calls don't answer or glitch.
  • It helps our Customer Care team provide excellent customer service because it is efficient and effective.
I have not used any similar products.
TalkDesk if very helpful for Customer Care teams. It helps create an excellent customer experience because it is an effective and efficient medium of communication.

Talkdesk Feature Ratings

7.5
Agent dashboard
8
Validate callers
8
Outbound response
8
Call forwarding
Not Rated
Click-to-call (CTC)
8
Warm transfer
Not Rated
Predictive dialing
Not Rated
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
6
Multichannel integration
Not Rated
CRM software integration
7
7.8
Inbound call routing
7
Omnichannel inbound routing
Not Rated
Recording
7
Quality management
8
Call analytics
8
Historical reporting
8
Live reporting
8
Customer surveys
8
Customer interaction analytics
8
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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