Talkdesk Will make your JOB easier!
February 27, 2019
Talkdesk Will make your JOB easier!
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
My Customer care team uses Talkdesk Daily! With out Talkdesk we would be lost. We have the team watch on the big screens our dashboard matrix to see how we are standing daily with out customers. The features allow us to call monitor and report with ease. The team likes that the system is smart enough to link the phones to the cases on Salesforce. Great Product overall!
- Talkdesk connects the calls to the cases
- Talkdesk has a fantastic Dashboard that is easy to read and understand
- Reporting is easy as the features are all built in ( and if the are not you can contact the support team for help with modifications)
- Sometimes the cases do not pop in Salesforce which is unfortunate as it forces us to make duplicate cases
- There is a 1 second time delay when using a computer synced to a cell phone
- The address book doesnt allow for modifications of a saved contact
- Talkdesk smoothy integrated with Salesforce
- We have had less complaints from our agents about dropped calls or missed calls