Talkdesk Will make your JOB easier!
MEGAN BOATWRIGHT | TrustRadius Reviewer
February 27, 2019

Talkdesk Will make your JOB easier!

Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Talkdesk

My Customer care team uses Talkdesk Daily! With out Talkdesk we would be lost. We have the team watch on the big screens our dashboard matrix to see how we are standing daily with out customers. The features allow us to call monitor and report with ease. The team likes that the system is smart enough to link the phones to the cases on Salesforce. Great Product overall!
  • Talkdesk connects the calls to the cases
  • Talkdesk has a fantastic Dashboard that is easy to read and understand
  • Reporting is easy as the features are all built in ( and if the are not you can contact the support team for help with modifications)
  • Sometimes the cases do not pop in Salesforce which is unfortunate as it forces us to make duplicate cases
  • There is a 1 second time delay when using a computer synced to a cell phone
  • The address book doesnt allow for modifications of a saved contact
  • Talkdesk smoothy integrated with Salesforce
  • We have had less complaints from our agents about dropped calls or missed calls
  • Calls that connect to the cases are easy to review and allow for follow up
  • monitoring calls is done with ease
  • reporting is done in a snap

Talkdesk Feature Ratings

Agent dashboard
9
Validate callers
7
Warm transfer
3
REST APIs
7
Call tracking
10
CRM software integration
9
Inbound call routing
10
Omnichannel inbound routing
Not Rated
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer interaction analytics
Not Rated