Talkdesk, efficient, easy to use, perfect fit for call centers!
March 12, 2019

Talkdesk, efficient, easy to use, perfect fit for call centers!

Clara Kayser | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

Talkdesk is currently used by our Sales and Customer Service departments to call users that use our platform from all around the world.

Thanks to Talkdesk, we increase effectively our number of international calls daily! No matter the country, it is the same easy way for everyone! It became very useful and essential for our service.
  • Easy to use and quick to learn!
  • Find the number and make the call - takes less than one minute, very quick.
  • Sometimes I can be logged out suddenly.
  • With Talkdesk I can work quickly and efficiently, making calls in just seconds.
The link between Talkdesk with Salesforce is very effective and perfect! Talkdesk fits perfectly for call centers.

Talkdesk Feature Ratings

Agent dashboard
9
Validate callers
9
Outbound response
9
Call forwarding
10
Click-to-call (CTC)
8
Warm transfer
Not Rated
Predictive dialing
Not Rated
Interactive voice response
9
REST APIs
9
Call scripts
9
Call tracking
9
Multichannel integration
10
CRM software integration
10
Omnichannel inbound routing
9
Recording
10
Quality management
9
Call analytics
8
Historical reporting
9
Live reporting
9
Customer surveys
9
Customer interaction analytics
8