Talkdesk can make life easier if you are moving from a traditional PBX

PowerDMS uses Talkdesk to handle all inbound and outbound support calls. Also, with the release of Mobile, we can implement it to manage outbound sales as well. We went from having no reportable KPIs to having a ton of KPIs and having to decide what was best for us to keep track of in our instance. The implementation was as streamlined as it could be (slight delay caused by our prior vendor). Now we have a full process for auditing out support, which was non-existent before. Now, our agents know where their weaknesses are and can improve making our service that much better!