Great tool
June 20, 2019

Great tool

Jimmy Dimitriou | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

Talkdesk has made my life easier. Super fast service and a great experience. A really user-friendly tool for our daily communication with clients, colleagues, and suppliers. The service is being used across the Sales, Marketing and Planning departments.

Pros

  • Fast service.
  • No technical issues at all.
  • Very detailed reports to measure demand.

Cons

  • None that I see at the moment.
  • It is not my role to measure the ROI of this product so I cannot answer this.
  • It has definitely had a positive impact for us though.
I haven't had experience with any similar products.
Talkdesk does well for any daily communication that is needed.

Talkdesk Feature Ratings

9.7
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
8
Warm transfer
10
Predictive dialing
10
Interactive voice response
9
REST APIs
Not Rated
Call scripts
9
Call tracking
10
Multichannel integration
10
CRM software integration
10
9.7
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
9
Historical reporting
10
Live reporting
10
Customer surveys
9
Customer interaction analytics
9
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Comments

More Reviews of Talkdesk

  1. Home
  2. Contact Center Software
  3. Talkdesk Reviews
  4. User Review of Talkdesk