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Talkdesk is the best
June 25, 2019

Talkdesk is the best

Sarah Greenwood | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

It is being used by all of our company, finance, sales, planning, managers, etc.
  • Call recording.
  • Tracking and monitoring calls.
  • Linking to Salesforce.
  • Cuts out sometimes.
  • Call quality is sometimes not 100%.
  • Positive as it can help us track history of calls with clients.
  • Positive as we can listen back and make sure staff follow protocol.
N/A
Suited very well to Sales teams or account managers and those who need to monitor and listen back to calls.

Talkdesk Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
9.1
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
8
Historical reporting
9
Live reporting
8
Customer surveys
8
Customer interaction analytics
9
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated