I love Talkdesk
July 05, 2019

I love Talkdesk

Amber GilbertTaylor | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

We use Talkdesk on a daily basis to make and receive calls from lots of returning and prospective clients. This is used by our sales and planning teams. As we have many different venues this means we can call our clients from any location without being tied to our desks which is great!

Pros

  • Excellent quality of calls
  • You can log client details as soon as the call has finished
  • You can see who is calling before you answer the phone

Cons

  • Make it easier to change between statuses
  • Very good
I love Talkdesk
If you need to work from multiple locations or transfer a lot of calls I would definitely recommend Talkdesk. It is very user-friendly and makes calling and receiving calls from clients a lot more straightforward.

Talkdesk Feature Ratings

8.3
Agent dashboard
9
Validate callers
10
Outbound response
8
Call forwarding
10
Click-to-call (CTC)
8
Warm transfer
10
Predictive dialing
5
Interactive voice response
9
REST APIs
7
Call scripts
7
Call tracking
7
Multichannel integration
8
CRM software integration
10
8.4
Inbound call routing
8
Omnichannel inbound routing
8
Recording
9
Quality management
10
Call analytics
10
Historical reporting
8
Live reporting
6
Customer surveys
7
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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