Talkdesk Review
July 11, 2019

Talkdesk Review

Heather Dodd | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

Talkdesk is used to track tickets and agents productivity in our customer support department.

Pros

  • Tracks tickets.
  • Makes round-robin answering calls.
  • Attaches tickets to accounts in Salesforce.

Cons

  • Dont really have much info here.
  • Overall, it's been a positive implementation.
This is a great way to keep track of your clients hits and misses. Makes it easy for everyone to see how clients are progressing.

Talkdesk Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
9.6
Inbound call routing
10
Omnichannel inbound routing
10
Recording
9
Quality management
7
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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