Would highly recommend
July 02, 2019

Would highly recommend

Warren Breiner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

I use Talkdesk on a daily basis. It's really changed my day-to-day work life, being able to take calls anywhere. Working remotely, this is invaluable for me.

Pros

  • Shows caller ID
  • Connects calls quickly to other users
  • Records calls

Cons

  • Video calling
  • It had enabled the work force to work remotely and still take all calls as if they were office based.
Great product, great service, and integrates well with Salesforce.
The service is quick, efficient, and I can always see who is calling before I pick up the call so I can start prepared. I'd highly recommend Talkdesk to anyone looking to review their current comms systems.

Talkdesk Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Call tracking
10
CRM software integration
10
10.0
Inbound call routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
Not Rated
Customer interaction analytics
Not Rated
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Comments

More Reviews of Talkdesk

  1. Home
  2. Contact Center Software
  3. Talkdesk Reviews
  4. User Review of Talkdesk