Good product
July 12, 2019

Good product

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

I am using Talkdesk daily and makes my daily tasks easier. Also, I use it on my personal laptop when I have to work from home.
  • The quick support.
  • The efficiency of working on it.
  • I don't really have any suggestions at this time.
  • Implementation has been positive thus far.
I haven't tried others.
It works well when integrated with Salesforce.

Talkdesk Feature Ratings

Agent dashboard
9
Validate callers
8
Outbound response
9
Call forwarding
Not Rated
Click-to-call (CTC)
9
Warm transfer
Not Rated
Predictive dialing
8
Interactive voice response
8
REST APIs
Not Rated
Call scripts
9
Call tracking
Not Rated
Multichannel integration
9
CRM software integration
9
Recording
9
Quality management
9
Historical reporting
Not Rated
Live reporting
Not Rated
Customer surveys
Not Rated
Customer interaction analytics
9