We use Talkdesk as our call platform to speak with customers! We are able to use it for 2 brands that we have, Gentex and Menguin. Both work very well with how we have them set up in Talkdesk. We have Talkdesk set up with Zendesk
to be able to type notes along with our calls. When someone reaches us, all of their information populates in Zendesk
making it easy to see if others have actually spoken with them via email, chat, or by phone! It makes it easy for all of our associates! I would recommend it!
The only downfall to Talkdesk is that it sometimes glitches with my Mac. If I disconnect my secondary screen to move away from my desk when I come back and reconnect, I have to restart my computer every time because the "voice" of my customer will not go through my headset, it comes out of my laptop speakers. Even if all settings are correct. It is a glitch.