Amazing tool for any startup!
July 12, 2019
Amazing tool for any startup!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
We currently use talk desk to support many of our sellers who need assistance with our software. We tend to use this in all of our offices (Us, India & Serbia) for all a variety of purposes. It really does address our need to talk to our clients who are from different parts of the world, and with its easy to use the system, it does allow for easy accessibility for any new employees we hire.
- Being able to have detailed reporting of the variety of phone calls our team gets.
- The ability to see in real time any calls, clients in our queue and average wait time to better assist our clientele.
- The ability to use their web platform and a widget tool in our computers.
- the lack of customization when it comes to rings and sounds for overall customization.
- Positive would be being able to use it easily that we can have no interruptions with our calls.
- negative would be having some issues where calls are not answerable due to unforeseen technical issues ie answer on the physical device which occurs every so often.