A Great Product but lacks some integrations
Overall Satisfaction with Talkdesk
Currently, Talkdesk is being used only by our support and success departments. We use it for all of our incoming and outgoing calls. We originally decided to implement it to better track the results of our calls. We struggled to know what the main results were of the calls being made, and had no way of dispositioning any of them.
Pros
- It does great at integrating with Zendesk, which we use for all of our support tickets.
- It makes it very easy to disposition each call you make.
- You can transfer calls easily between teams.
Cons
- The connectivity issues on our end continues to be an issue, which makes it unreliable at times.
- It can't integrate with Gainsight, which we primarily use on our success team.
- It has forced us to go back to using landline phones for our Success team, since the reliability and integration just aren't there.
Comments
Please log in to join the conversation