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Talkdesk is the only VoIP system you will need.
July 12, 2019

Talkdesk is the only VoIP system you will need.

Sean Huckstep | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

We use Talkdesk in our Sales and Customer Success departments. It has been a great tool that is consistently reliable and very easy to use when we hire and train new people. It solves the problem of not being confined to an office space to answer the phone. We can be on the go.
  • Reliability.
  • Customer service.
  • Ease of use.
  • It needs a mobile app.
  • Round robin would be great.
  • It's faster to answer the phone, which leads to higher call conversions.
Talkdesk works really well for us because our team is always answering calls during non-business hours. Since we don't have a hard line, we can answer the phone wherever we are. We love that Talkdesk has the capability to ring multiple people at the same time, but wish they had the ability to round-robin calls in addition to that.

Talkdesk Feature Ratings

10.0
Agent dashboard
10
Validate callers
Not Rated
Outbound response
Not Rated
Call forwarding
10
Click-to-call (CTC)
Not Rated
Warm transfer
10
Predictive dialing
Not Rated
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
Not Rated
Multichannel integration
Not Rated
CRM software integration
Not Rated
10.0
Inbound call routing
10
Omnichannel inbound routing
Not Rated
Recording
10
Quality management
10
Call analytics
Not Rated
Historical reporting
Not Rated
Live reporting
Not Rated
Customer surveys
Not Rated
Customer interaction analytics
Not Rated
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated