Item: Talkdesk
Rating: 10
Author: Jacob Bright

Overall Satisfaction with Talkdesk

Use Cases and Deployment Scope

We use talk desk for our Sales/CSM to manage inbound calls. Being able to manage the high volume of calls and voicemails we get in a simple way has been great for our teams. It has been a vast improvement in responding to the needs of our prospects and customers.

Pros and Cons

Pros

Managing voicemails
International dialing
Contact management

Cons

No mobile app
Not sure what integrations are available
Make it easier to block callers

Return on Investment

Creating support tickets from recorded voicemails.
Managing a high number of calls outside of normal business hours.
It's been a great ROI for us.

Likelihood to Recommend

It would be well suited for any environment where there are high volumes of calls that need to be logged or voicemails that need to be assigned/recorded. It's a great fit for us as we have no internal phone system, so being able to use our computers to handle all of the calls is perfect.

Talkdesk Feature Ratings

Comments

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An awesome way to manage calls without any expensive phone hardware