An awesome way to manage calls without any expensive phone hardware
July 12, 2019

An awesome way to manage calls without any expensive phone hardware

Jacob Bright | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

We use talk desk for our Sales/CSM to manage inbound calls. Being able to manage the high volume of calls and voicemails we get in a simple way has been great for our teams. It has been a vast improvement in responding to the needs of our prospects and customers.

Pros

  • Managing voicemails
  • International dialing
  • Contact management

Cons

  • No mobile app
  • Not sure what integrations are available
  • Make it easier to block callers
  • Creating support tickets from recorded voicemails.
  • Managing a high number of calls outside of normal business hours.
  • It's been a great ROI for us.
It would be well suited for any environment where there are high volumes of calls that need to be logged or voicemails that need to be assigned/recorded. It's a great fit for us as we have no internal phone system, so being able to use our computers to handle all of the calls is perfect.

Talkdesk Feature Ratings

Agent dashboard
10
Validate callers
7
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
Not Rated
Multichannel integration
Not Rated
CRM software integration
Not Rated
Inbound call routing
Not Rated
Omnichannel inbound routing
Not Rated
Recording
10
Quality management
10
Call analytics
Not Rated
Historical reporting
Not Rated
Live reporting
Not Rated
Customer surveys
Not Rated
Customer interaction analytics
Not Rated

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