Talkdesk walks the talk!
July 12, 2019
Talkdesk walks the talk!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Happy Money uses Talkdesk to make outbound calls as well as receive inbound calls from our members and applicants. The software is being used by our membership experience team, our verifications team and our goal realignment team or what others usually call the collections department. Managers and supervisors also use Talkdesk to listen to recordings for quality and training purposes. It is also used by the fraud department to listen to recordings to prevent fraudulent applications from going through.
- Talkdesk rarely or never lags. I have personally never experienced any system issues while I am using it.
- Talkdesk has a great user interface and is very aesthetically pleasing to use.
- Talkdesk is not complicated to use and very easy to learn.
- Talkdesk needs to focus on marketing their product so that more companies will be aware it.
- Talkdesk needs to continually make improvements so that it can catch up with more established call center software.
- Talkdesk needs to add more features to it product to make it a more complete package.
- Talkdesk allows for Happy Money to service our existing loan members with their requests and queries.
- Talkdesk allows out verification team to process the loan applications faster.
- Talkdesk allows the managers to pull recordings and provide feedback to associates.