TalkDesk: it's so easy, my grandmother can use it!
Nelson Bonilla | TrustRadius Reviewer
September 08, 2019

TalkDesk: it's so easy, my grandmother can use it!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Talkdesk

TalkDesk is currently being used by the entire front desk staff at our medical practice. It makes answering calls easier with its built-in caller ID. It also makes life easier for our administrators as it makes it easier to collect any data associated with the phone calls we are receiving.
  • Interface is very easy.
  • Answering phone calls.
  • Gathering reports.
  • It would be easier to transfer calls outside of the practice.
  • N/A
  • N/A
  • I cannot answer this question as I am not in management.
I've used other programs similar to TalkDesk but this, by far, is the easiest and most efficient one I've used.
TalkDesk support is always available when I need help.
This is a tool that makes life easier for our front desk staff. It doesn't complicate anything or confuse anyone. It's very easy to navigate.

Talkdesk Feature Ratings

Agent dashboard
9
Validate callers
9
Outbound response
9
Call forwarding
9
Click-to-call (CTC)
9
Warm transfer
9
Predictive dialing
9
Interactive voice response
9
REST APIs
10
Call scripts
9
Call tracking
10
Multichannel integration
10
CRM software integration
10
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
9

Using Talkdesk

It's so easy, my grandmother can use it!