Item: Talkdesk
Rating: 10
Author: Johann Davila

Use Cases and Deployment Scope

TalkDesk is an amazing service for our call center to help our members with comments, questions or concerns. It’s an easy to use service with great integrations along with helpful support. It has tons of tutorial videos along with certifications that can be taken to help become a master of TalkDesk.

Pros and Cons

Integrations with other applications.
User tutorials.
Helpful support team.

Nothing at this time!

Support Rating

Support teams aim to get back to you in a timely manner. Suggested video tutorials to help solve problems in the moment for immediate issues.

Key Insights

Do you think Talkdesk delivers good value for the price?

Not sure

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?

Yes

Likelihood to Recommend

TalkDesk is well suited for call center scenarios that members need a place to reach out to, to have comments, questions or concerns answered in a timely manner. It has an amazing live report system to see how many callers are working, busy or available also to be able to see who’s in the queue waiting and missed calls.

Great application for call centers

Overall Satisfaction with Talkdesk