Item: Talkdesk
Rating: 9
Author: Luke Frederick

Use Cases and Deployment Scope

Talkdesk is being used by the sales, implementation, and support departments of the company. The link with Salesforce is very important for us.

Pros and Cons

Connections to other providers (Salesforce) makes organization and logging calls super easy.
Coaching through calls via listening in on others' calls provides a good teaching tool.
Logging calls for future review is super helpful.

There are sometimes gaps in service.

Return on Investment

Simplifies the sales process.

Support Rating

There have been a few times where the service went down and they were attentive and fixed the issue quickly.

Key Insights

Do you think Talkdesk delivers good value for the price?

Not sure

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?

Yes

Likelihood to Recommend

Talkdesk is super useful in a sales setting where there is a lot of coaching on calls needed to be successful. The link with Salesforce is also super helpful in this environment.

Great product

Overall Satisfaction with Talkdesk