Item: Talkdesk
Rating: 10
Author: Monique Abrams

Use Cases and Deployment Scope

Talkdesk is being used across the organization but primarily for sales since it is essential to our daily tasks. It helps us make high volume dials each day by using a "click to dial" function and it integrates seamlessly with Salesforce. This is helpful for reps to see all their call notes in their Salesforce lead. It's also great for being able to listen in on live calls to help coach new reps or give advice.

Pros and Cons

It makes dialing a fast process.
It makes it easy to listen back to calls to learn and improve our sales methods.
It makes it easy to help new employees with their calls.

There is sometimes a lag when switching between web and widget mode.

Return on Investment

It has helped us make more dials and therefore make more opportunities and deals.

Support Rating

Seems like issues are resolved promptly.

Key Insights

Do you think Talkdesk delivers good value for the price?

Not sure

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?

Yes

Likelihood to Recommend

It's great for teams that need to make high volume dials since there is a click to dial function and we're able to integrate call information with Salesforce. It's also helpful to listen in on calls for coaching purposes or to give feedback. I can't think of a situation where it would not be at least somewhat helpful when making dials.

Great Product!

Overall Satisfaction with Talkdesk