Great Product!
Monique Abrams | TrustRadius Reviewer
November 20, 2019

Great Product!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Talkdesk

Talkdesk is being used across the organization but primarily for sales since it is essential to our daily tasks. It helps us make high volume dials each day by using a "click to dial" function and it integrates seamlessly with Salesforce. This is helpful for reps to see all their call notes in their Salesforce lead. It's also great for being able to listen in on live calls to help coach new reps or give advice.
  • It makes dialing a fast process.
  • It makes it easy to listen back to calls to learn and improve our sales methods.
  • It makes it easy to help new employees with their calls.
  • There is sometimes a lag when switching between web and widget mode.
  • It has helped us make more dials and therefore make more opportunities and deals.
Seems like issues are resolved promptly.

Do you think Talkdesk delivers good value for the price?

Not sure

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?

Yes

It's great for teams that need to make high volume dials since there is a click to dial function and we're able to integrate call information with Salesforce. It's also helpful to listen in on calls for coaching purposes or to give feedback. I can't think of a situation where it would not be at least somewhat helpful when making dials.

Talkdesk Feature Ratings

Agent dashboard
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Call tracking
10
CRM software integration
10
Recording
10
Call analytics
10
Historical reporting
10
Live reporting
10