Great call quality and easy to deploy for System Admins
Ralph Casafrancisco | TrustRadius Reviewer
November 20, 2019

Great call quality and easy to deploy for System Admins

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Talkdesk

We use Talkdesk for our call center support team to call customers and receive calls from customers. It allows us to easily take calls from our computers without the need of a physical desk phone to make our calls. It is used by several of our customer-facing departments but not the whole company.
  • Regular updates to the app
  • Great sound quality
  • Easy to deploy for System Administrators
  • Updates are almost invisible to the users. Very short downtime when an update needs to be installed
  • Occaisonally issues with mic quality even though I can hear the other user just fine. Hang up and redial tends to fix the issue. Unsure if the bad connection is on Talkdesk or the customer's connection.
  • Saves on the cost of physical phones
I haven't needed to talk to support much, but the couple times we needed to they got back to us quickly.

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?

Yes

Talkdesk works well in a call center environment. Allows users to call from their computers and a physical phone is not required. This saves on costs and allows our users to use any type of headphones they wish, even if it is not the ones that we provide.

Talkdesk Feature Ratings

Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
Not Rated
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
10
Multichannel integration
Not Rated
CRM software integration
Not Rated
Inbound call routing
10
Omnichannel inbound routing
Not Rated
Recording
10
Quality management
10
Call analytics
10
Historical reporting
Not Rated
Live reporting
Not Rated
Customer surveys
Not Rated
Customer interaction analytics
Not Rated