TalkYES!
November 20, 2019
TalkYES!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Talkdesk is used by our agents to answer incoming calls to our support center. Talkdesk is also used to make outbound calls to clients and conduct three-way calls, if necessary. It is easy to answer calls and to complete warm transfers and cold transfers. The application allows us to keep track and record the calls if needed.
- Recordings of the calls
- Being able to warm transfer or blind transfer
- Sometimes there can be issues with the connection
- Sometimes you need to reboot but it's a simple fix
- We are able to successfully route calls to specific departments.
- We are able to transfer to other departments with ease.
- MiCloud Connect (formerly ShoreTel)
it was not very easy to use - the transferring was not seamless there were constant issues with the service being down. Connections were poor at times and I felt like it was truly just a desk phone - no click-to-call and no real way to see agents who were live etc.
Do you think Talkdesk delivers good value for the price?
Not sure
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Talkdesk go as expected?
I wasn't involved with the implementation phase
Would you buy Talkdesk again?
Yes