Cloud based solution of contact centre - has worked well during the current pandemic
Overall Satisfaction with Talkdesk
- We have been able to monitor a number of factors from an overall picture to agent-specific.
- Talkdesk has helped reduced overall wait times to under 30 seconds.
Do you think Talkdesk delivers good value for the price?
Are you happy with Talkdesk's feature set?
Did Talkdesk live up to sales and marketing promises?
Did implementation of Talkdesk go as expected?
Would you buy Talkdesk again?
Talkdesk works well in terms of the Cloud-based approach. This has helped on-board colleagues new to roles during the move to working from home for our company.
Support can be quite delayed and a lack of immediate resolutions sometimes impacts our ability to serve customers.