Reliability is never lacking!
Anonymous | TrustRadius Reviewer
Updated March 10, 2020

Reliability is never lacking!

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Talkdesk

Talkdesk is currently being used in our Customer Service department.
  • Awesome product design.
  • Reliable connection.
  • Quick to act support.
  • More instruction with installation.
  • Less dropped calls, so more happy customers.
We selected Talkdesk because of the reliability and support offered by the team.
Talkdesk has been very well suited for our Customer Service employees—reliable and easy to train on.

Talkdesk Feature Ratings

Agent dashboard
9
Validate callers
Not Rated
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
Not Rated
Interactive voice response
10
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
10
Multichannel integration
Not Rated
CRM software integration
9
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
Not Rated
Customer interaction analytics
10