Item: Talkdesk
Rating: 8
Author: Verified User

Overall Satisfaction with Talkdesk

Use Cases and Deployment Scope

Talkdesk is used by my department to contact customers about the products they use with our company. Personally, I use it to contact customers and help them with any issues they might be having with the software we provide them with. Talkdesk is great because it allows me to call from anywhere where I have my computer and internet connection.

Pros and Cons

Pros

Formatting of calls. If you enter a number in any particular format, Talkdesk converts it to a format that allows for a call.
Talkdesk is easy to log calls with.
I can minimize Talkdesk and reopen it on any other desktop without any interruptions.

Cons

Talkdesk sometimes reopens by itself after I have logged a call and minimized it.

Return on Investment

Talkdesk has been a great tool for calling people.

Support Rating

I have not had much experience with contacting the support team for Talkdesk.

Usability

It is very easy to use.

Key Insights

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

Likelihood to Recommend

Talkdesk is especially well suited for remote working. You can make calls anywhere as long as you have your computer and internet connection.

Talkdesk Feature Ratings

Comments

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Talkdesk Customer Review