Potentially great product, but does have some bugs
Updated September 10, 2020
Potentially great product, but does have some bugs
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
We currently use talkdesk for our Sales and SDR department, as well as for our Success and Support organizations. We utilize the tool for tracking calls and voice messages, and use recorded calls for training and recall purposes.
- You can record tough calls - makes it great for learning how to handle certain situations better and also helps with recall on previous conversations. Really great for training, new and vet employees alike.
- Very visual display of all missed calls and voice messages. This is very easy to navigate and takes little training.
- Has greatly reduced calls to my personal cell phone (since this is what we were working with before). All calls now funneling through the application.
- Bugs. As with any software these come up from time to time, but not being able to do things like transfer a call internally can be very annoying
- It does rely on an internet connection. Your wifi goes down, you end up hanging up all active calls (not a talkdesk issue, just a general issue).
- Kicks me offline unexpectedly - no alert for this that I know of (should just remain online always during my specified business hours).
- Cannot only forward some phone trees to outside lines: I work in a support aspect and success. My success calls need to come to my cell phone whenever, and my support calls are covered by others when I am offline.
- Purchasing foreign numbers for calling has reduced the amount of money spent on employee monthly phone bills
Grasshopper was fine when we were smaller, but it was definitely a burden to have to take all calls to me cellphone - it basically made it so that my cell phone rang off the hook all hours of every day. Talkdesk allows me to unplug in my off hours.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes