Talkdesk - Solution for all your Call Problems
November 16, 2021

Talkdesk - Solution for all your Call Problems

RAJ GHELOT | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

Talkdesk is a very useful application. [Especially] when you need to connect with your client abroad. I Never faced a big problem while using it, even if there is a problem, we must appreciate their customer support who are very much active with instant resolution. I must say if you have a job to connect with people abroad then you must have Talkdesk.
  • Smooth Connectivity
  • Call recording to keep a track
  • 24/7 Customer support
  • Glitch less performance
  • Easy to use
  • If you can make adding conference call process easier
  • Best as per customer point of view
  • Help a lot in productivity
  • CSAT is getting improved
Because its the best app to use.
Nothing as such.
I am using it on daily basis and everyday its helping me a lot in best way.

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

Well, it's a perfect application for the job [that] I am doing right now I can not think of any other replacement for it.

Talkdesk Feature Ratings

Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10