Talkdesk

Talkdesk

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.7 out of 100
Top Rated
Talkdesk

Overview

Recent Reviews

I can't imagine using anything else!

10
April 13, 2022
Talkdesk allows our company to connect with colleagues from across the country with the touch of a button. Instead of dialing a number, we …
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The 5-star phone software solution.

7
April 08, 2022
Talkdesk is currently used in our company for our call centers. They work from home in this corona pandemic time and its user-friendly …
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Let's Talk About TalkDesk!

9
April 04, 2022
Talkdesk is our main inbound & outbound phone tree we use for various departments within our organization.

We've used various phone …

Lets Talk about Talkdesk

10
March 31, 2022
Currently, Talkdesk is our main telephony software. We use the software as a medium to receive inbound calls, voicemails, and to make …

Talkdesk as a VOIP

8
March 31, 2022
Talkdesk is used as the main telephony to support customers for the company. This addresses the communication and support to all our …
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Talkdesk

9
March 31, 2022
I use Talkdesk on a daily basis to contact my clients and receive inbound calls. The only problem that occurs is that sometimes it cancels …

Crisp, clear connections

10
March 29, 2022
It is being used to dial out to all of our leads. It is used across the whole org. It allows us to use to be as efficient as possible, …

Reason to choose Talkdesk

9
March 06, 2022
We use a Talkdesk in our company mainly to communicate with our stakeholders such as couriers, restaurants, and customers. Also, we …
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Feel good monitoring!

10
March 04, 2022
I use the platform to monitor real-time activity and live statuses.
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Perfect Communication Tool

10
March 04, 2022
We receive calls from drivers, dispatchers, and companies requiring Emergency Road Service. I work 12 hour days. I am using Talkdesk …

Reviewer Sentiment

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Awards

TrustRadius Award Top Rated 2022
TrustRadius Best of Award, Best Of Relationship 2022
TrustRadius Best of Award, Best Of Value 2022
TrustRadius Best of Award, Best Of Feature Set 2022

Popular Features

View all 22 features

Recording (357)

9.4
94%

Warm transfer (346)

9.1
91%

Outbound response (337)

8.6
86%

Agent dashboard (365)

8.5
85%

Reviewer Pros & Cons

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Video Reviews (1)

Record

Pricing

View all pricing

Professional

$65

Cloud
per seat/per month

Professional +

Contact sales team

Cloud

Enterprise

Contact sales team

Cloud

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Contact Center Software

8.6
86%

Workforce Optimization (WFO)

8.9
89%

Product Details

What is Talkdesk?

Talkdesk® is a global customer experience provider for customer-obsessed companies. Their contact center solution provides a way for businesses and customers to engage with one another. Talkdesk's goal is to support businesses everywhere to deliver better customer experiences through any channel, and drive higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud™ is an end-to-end customer experience solution that aims to combine enterprise scale with consumer simplicity. Talkdesk boasts 1,800 companies around the world, including IBM, Acxiom, Trivago, and Fujitsu as partners with Talkdesk who deliver a better way to great customer experience.

Talkdesk Features

Contact Center Software Features

  • Supported: Agent dashboard
  • Supported: Validate callers
  • Supported: Outbound response
  • Supported: Call forwarding
  • Supported: Click-to-call (CTC)
  • Supported: Warm transfer
  • Supported: Predictive dialing
  • Supported: Interactive voice response
  • Supported: REST APIs
  • Supported: Call scripts
  • Supported: Call tracking
  • Supported: Multichannel integration
  • Supported: CRM software integration
  • Supported: Automatic speech recognition (ASR)
  • Supported: Natural language processing for IVR
  • Supported: Communications forecasting

Workforce Optimization (WFO) Features

  • Supported: Inbound call routing
  • Supported: Omnichannel inbound routing
  • Supported: Recording
  • Supported: Quality management
  • Supported: Call analytics
  • Supported: Historical reporting
  • Supported: Live reporting
  • Supported: Customer surveys
  • Supported: Customer interaction analytics

Omnichannel support Features

  • Supported: Email
  • Supported: Voice (phone)
  • Supported: VoIP
  • Supported: SMS/Text
  • Supported: Video channel
  • Supported: Live chat channel
  • Supported: Co-browse
  • Supported: Screen-share
  • Supported: Social media channels
  • Supported: Mobile applications

Predictive Analytics Features

  • Supported: Intelligent call routing
  • Supported: Chatbots
  • Supported: AI assistance for live agents

Talkdesk Video

Talkdesk provides a better way for organizations to unlock the promise and potential of great customer experience. Experience. A better way.

Talkdesk Integrations

Talkdesk Competitors

Talkdesk Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

View all alternatives

Frequently Asked Questions

What is Talkdesk?

Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.

What is Talkdesk's best feature?

Reviewers rate Recording highest, with a score of 9.4.

Who uses Talkdesk?

The most common users of Talkdesk are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.

Reviews

(1-25 of 157)
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Score 8 out of 10
Vetted Review
Verified User
Review Source
Well, since our product is the platform and the communication between customers and partners cannot happen in the platform after an order is made and confirmed, Talkdesk provides us daily the communication channel we need to connect these two parties when necessary. I have not yet sought direct support from Talkdesk.
Score 7 out of 10
Vetted Review
Verified User
Review Source
They always are very helpful and always are available when needed. Our call center employees always need to be online, because the food we deliver goes on 24/7. So when our servers are not working we are very glad we can call Talkdesk anytime.
Tyler Neuwirth | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
When we originally switched to Talkdesk, we had someone from your team walk us through the startup process. They helped show us around the interface, got us started building a flow, and setting up our number.

We had a professional phone tree experience in literally a matter of hours! I'm looking forward to more features coming out in the near future!
Score 10 out of 10
Vetted Review
Verified User
Review Source
Brittany and Bianca both met with me to discuss our options for improving and upgrading our platform. Brittany has even offered to take me out to dinner after we decided to not upgrade right now - They were extremely easy to talk to and really genuine conversation. I loved it.
Score 10 out of 10
Vetted Review
Verified User
Review Source
In the beginning, during our trial, implementation, and after. Talkdesk was there every step of the way. We have not had any issues in which we needed support for the product. But Talkdesk did provide amazing bubble support after our initial launch and was available to answer any questions or address any hiccups.
Chris Sanzone | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
One time in which Talkdesk provided exceptional support for this product was when I had an issue with customizing the dashboard. They responded very quickly and helped me get it set up appropriately. Ultimately results in us finding an issue and resolving it. Which increased our customer satisfaction score.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I personally do not report outages or software issues. I do know from my side, we have not been w/without our phones and for more than 15 minutes the absolutely most, and never on my shift. So the product is stable and does not experience any issues at all.
February 26, 2022

Simple but potent.

Score 8 out of 10
Vetted Review
Verified User
Review Source
We have had little need to reach out to Talkdesk for support. The platform is stable and the experience from the user and the admin experience is intuitive. The overall architecture is rather simple and the knowledge base is comprehensive enough for a reason of self-service.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Last year we had an issue with the Talkdesk numbers, we had issues receiving calls from specific partners who had a lot of contacts with us. We contacted Talkdesk to get options on what could be done about the situation. They explained the possibility of a dedicated line and we agreed to implement a dedicated line for this specific partner, which was done in less than 2 days!
Score 8 out of 10
Vetted Review
Verified User
Review Source
I haven't had the need, I normally just find an article on the help page, I have had some questions answered but I wouldn't call it exceptional, they weren't bad at all, just what you expect from a support team is all.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Its always been incredible with me as told it gives us more accessibility to control our customer expectations and help them around. Talkdesk is a key application for our company and we can never go back from this. Before this calling, our client was very difficult. Its been like a blessing to be working on this over any other application.
December 22, 2021

Talk Desk!

Score 8 out of 10
Vetted Review
Verified User
Review Source
[Talkdesk] helps me everyday be successful and those who count on me to be successful. It's easy to use and very versatile. Every day I need to pull reports and run activations. It there to support me and offers many different things I can use to be successful.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Once Talkdesk for our entire Student Engagement department went down. Their overall company had a tech issue. Talkdesk provided a webpage for us to monitor the progress of the restoration and kept us informed.