TalkDesk saves the day!
November 16, 2021
TalkDesk saves the day!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
[Talkdesk] is being used to communicate with clients while troubleshooting their technical issues. We are able to speak directly and clearly with each client. All metrics are also tracked via Talkdesk back-office options which helps keep our staff on track with superior customer service. All calls are archived also which helps with training new staff.
- Call clarity excellent
- Admin options plentiful
- calls archived
- Occasional dropped calls.
- Unstable during week internet connections
- more options needed to ID incoming calls
- TalkDesk has definitely reduce average handle times
- metric data has helped improve staff performance
- metric data helps us better comply with our contracts
Talkdesk provided excellent support for their product during an outage we had in Sept. 2021. They helped resolve this issue quickly and efficiently with a call for help. Had this not been resolved quickly, we could have potentially had many upset customers. The peace of mind that help was close by was also helpful.
I have not tested any similar products to Talkdesk as I have only been in this industry for a few years. I would be glad to do a future review once I have gained more experience in this industry if the opportunity exists. I believe that Talkdesk is the industry leader.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes