My experience with Talkdesk
July 02, 2025

My experience with Talkdesk

Carlos Delgado Barcia | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

We implement Talkdesk to connect with our customers, incoming calls, outgoing calls, call transfers, and conference calls. Our organization employs more than 100 employees and it has served our needs very well and efficiently. Deployment was fairly quick and easy, as well as dedicated support, even after hours. Overall we are happy with the product.

Pros

  • Quality of connections and calls
  • License distribution for large corporations
  • Support

Cons

  • prices could be a bit more competitive
  • Bugs every now and then requiring reboots
  • more customization options
  • Efficiency has been increased since Talkdesk was implemented
  • call volume is balanced and employees are more productive
  • call abandonment rates have been reduced dramatically
it's fairly easy to use, and very straightforward.
I did not perform the deployment of the software but a co-worker of mine did and overall he was satisfied with the speed, and how quick it was to set up and implement. Lots of available support, FAQ and additional documentation was available and he was happy about that as well.
  • Talkdesk Workforce Management
  • Talkdesk Agent Assist
  • Talkdesk Knowledge Management
  • Talkdesk Interaction Analytics
  • Talkdesk Quality Management Assist
We like Talkdesk's ability to assist our agents in helping out our customers. Also its ability to assist in QA duties and reporting to management.
We prefer Talkdesk because its ability to report, ease of use, quality of calls, user friendly UI and price.

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

I think Talkdesk is well suited for larger corporations who have a higher call volume and can afford it's cost. However, for smaller businesses it might not be a good idea. For the size of the company I work for Talkdesk works well. We've been told its easy to use, good UI and for admins it has good analytics and its ability to report.

Talkdesk Feature Ratings

8.7
Agent dashboard
9
Validate callers
9
Outbound response
8
Call forwarding
8
Click-to-call (CTC)
Not Rated
Warm transfer
9
Interactive voice response
8
REST APIs
8
Call tracking
10
Multichannel integration
8
CRM software integration
10
9.1
Inbound call routing
9
Omnichannel inbound routing
9
Recording
9
Quality management
9
Call analytics
10
Historical reporting
10
Live reporting
8
Customer surveys
9
Customer interaction analytics
9
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Comments

  • Aunalisa Arellano | TrustRadius Reviewer
    Aunalisa Arellano
    (Vendor Representative) commented 5 months ago
    Thank you for your great feedback. We're happy to hear that Talkdesk has supported your large team effectively, with strong call quality, reliable support and a smooth deployment experience. We appreciate your suggestions around pricing, occasional bugs and customization. These are valuable insights and we will continue working to improve in those areas. We've reached out to our teams, to check how we can deliver that much more value to you. Your item about "Bugs every now and then requiring reboots" drew particular attention. If you can spare a moment of your time, could you please elaborate on which applications and scenarios trouble you the most? Our teams will take a look and see if we can improve it. Please reach out to me directly at aunalisa.arellano@talkdesk.com.

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