Talkdesk the best of its kind.
July 22, 2025

Talkdesk the best of its kind.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

In our organization we use Talkdesk to recieve and make calls,we also use it to track our quality assurance scores and feedback. Talkdesk allows us to interact with our customers and interact with each other within the organization.

Pros

  • Talkdesk allows us to interact with our customers effectively.
  • Talkdesk allows us to track our Quality assurance scores and feedback.
  • Talkdesk allows us to interact with each other effectively within the business.

Cons

  • I would be ideal if the customer's call comes straight to you if you are the one who left a voicemail ,instead of it to go to someone else.
  • Talkdesk allows us to track our Quality Assurance performance which forms part of our KPI's.
  • Talkdesk allows us to take and make calls to our customers which allows maximum productivity.
I gave this rating because I believe Talkdesk is the best of its kind and it has really contributed towards the success of our organization.
  • Talkdesk Agent Assist
I believe that utilizing Talkdesk AI products in future will improve our productivity even further and it will contribute towards more sales .

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?

Yes

I believe Talkdesk suited in every scenario and the best part that I love about Talkdesk is that it displays the customer's information immediately the minute a call comes in, which allows you to know who you are talking to before you even answer the call.

Talkdesk Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
Not Rated
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
10
Multichannel integration
Not Rated
CRM software integration
Not Rated
Not Rated
Inbound call routing
Not Rated
Omnichannel inbound routing
Not Rated
Recording
Not Rated
Quality management
Not Rated
Call analytics
Not Rated
Historical reporting
Not Rated
Live reporting
Not Rated
Customer surveys
Not Rated
Customer interaction analytics
Not Rated
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Comments

  • Aunalisa Arellano | TrustRadius Reviewer
    Aunalisa Arellano
    (Vendor Representative) commented 4 months ago
    Thank you for your feedback Were glad to hear Talkdesk is helping your team connect effectively with both customers and colleagues and that QA tracking is supporting your performance goals. Thanks for sharing your experience

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