The most effective app for a call centre industry
July 23, 2025

The most effective app for a call centre industry

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

We use Talkdesk to receive and make outbound calls. It also records the call histories and allows us to listen to the calls that we take and we can listen to those that we make as outbound. It helps keep track of how many calls we have made and how many calls we have received. It is an all-in-one app.

Pros

  • Making calls
  • Receiving calls
  • Quality management
  • Keep track of conversations
  • Records calls

Cons

  • Quality reviews can be simplified, making it easy to use for everyone
  • Outbound calls take a minute before you can see them on Talkdesk
  • Call quality is a bit low
  • Good quality calls
  • Works best with other departments within the business while transferring calls
  • Give quality platform to give feedback
Talkdesk helps me keep track of my quality scores, making it easier for the quality team to keep track of our progress. It also has high-quality sound when making and receiving outbound calls. I also keep track of our many calls i have made and the time i spent on those calls. Ican also listen to the calls that are on my search
  • Talkdesk Workforce Management
  • Talkdesk Agent Assist
  • Talkdesk Knowledge Management
  • Talkdesk Quality Management Assist
It is suitable for a call centre environment, assisting agents in making and receiving calls, and effectively transferring calls with warm and blind transfers to other departments without hassle. It also helps a quality team make evaluations based on the calls that we make and the tickets that we process, integrating it with Zendesk.
Slack helps in making conversations with people within the business, and Zendesk works hand in hand with Talkdesk in terms of providing tickets for the seller's information, like phone number, and then we dial them out using Talkdesk. Calabro helps keep track of our daily schedules and updates us on our leaves and days off.

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

There is a new efficient feature that has been added, which allows you to customise the time of the calls that you have made, and it helps keep track of your daily progress while showing the time the calls were made. It is the most suitable app for a call centre environment.

Talkdesk Feature Ratings

9.8
Agent dashboard
10
Validate callers
10
Outbound response
9
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
9
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
9.7
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
9
Historical reporting
10
Live reporting
9
Customer surveys
9
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Comments

  • Aunalisa Arellano | TrustRadius Reviewer
    Aunalisa Arellano
    (Vendor Representative) commented 4 months ago
    Thank you for your feedback Were glad Talkdesk is supporting your team with call management recording and quality trackingall in one platform. We appreciate your suggestions on simplifying quality reviews improving call visibility and enhancing audio quality. These insights are helpful and will be shared with our team as we work to enhance the experience. Thanks again for sharing your thoughts

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