Being able to provide reasonable solutions to our customer's thanks to TeamSupport
May 20, 2021

Being able to provide reasonable solutions to our customer's thanks to TeamSupport

David Chamberlain | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with TeamSupport

We interact via email thanks to TeamSupport, obtaining a stable and honest conversation with our customers; it has very effective and complete ticket templates, which avoids excessive information questions and excellent help desk software with a reasonably simple configuration that establishes and ensures excellent communication.
  • It gives me various solutions to offer our customers within the context of technical support flexibly and efficiently.
  • It has allowed our department to provide possible solutions to our potential customers, always trying to offer an exceptional experience to the market.
  • It is straightforward to use and has features that allow us to respond quickly and accurately to customer requirements.
  • We have optimized in time and money and the positive results we have obtained thanks to the tool.
  • Their mobile application is limited; they need better functionality to get a more efficient response. I hope they can update it soon.
  • Their communication tools are excellent; they allow us to receive more and better results that help us stand out first and foremost as a company in the industry and competition.
It has allowed us to have a sturdy client database, assign responsibilities, and have facilitated multi-channel conversation and stay chat.

Do you think TeamSupport delivers good value for the price?

Yes

Are you happy with TeamSupport's feature set?

Yes

Did TeamSupport live up to sales and marketing promises?

Yes

Did implementation of TeamSupport go as expected?

Yes

Would you buy TeamSupport again?

Yes

It is recommended for any company because it generates a lot of customer satisfaction and the ease of organizing the tickets, thus saving time to invest it more effectively in other areas that likewise contribute positively to optimize results.

TeamSupport Feature Ratings

Organize and prioritize service tickets
10
Subscription-based notifications
10
Ticket creation and submission
10
Ticket response
10
External knowledge base
10
Internal knowledge base
9
Customer portal
10
Social integration
9
Email support
10
Help Desk CRM integration
10