TeamViewer works great for our Company
January 31, 2014

TeamViewer works great for our Company

David Penning | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • Remote Connection

Overall Satisfaction

Currently we use TeamViewer as a remote support tool in the IT department. We have a global company with helpdesks around the world. Currently I use TeamViewer to support our sales office as well as users at other sites around the US. Occassionally I support users setting up telepresence in other countries by remoting in and doing all of the setup. TeamViewer allows me to connect with users whether they are on VPN or not. This is very useful to us as we can support people having VPN issues and allow us to fix remotely without having to send there system to us. We've helped new users to the company by remoting in and walking them through the initial setup with their laptop. We love using Teamviewer because it makes remote support very easy for us.
  • Remote Support
  • Connections without a VPN requirement
  • Remote Configuration
  • We use Teamviewer 6 if we had the ability to connect to newer versions of TeamViewer it would help us tremendously.
  • Increased Employee Efficiency
  • Better overall Customer Service
  • Able to communicate with our Users and remotely fix issues much faster.
We've used webex, but it takes longer to get setup and sometimes the mouse control doesn't work. With TeamViewer we can send a quick launch file they run the file and we are able to remote in shortly after getting the ID and Password from Teamviewer. The time to get to where we can work on a system is very important and TeamViewer essentially takes the least amount of time and works very good connecting anywhere in the world.
If our company will pay for the newer version we will renew and move up in versions. Currently we are very satisfied with Version 6 and have been using it for several years.
Currently we use TeamViewer for remote support and love it. I haven't worked with the vendor very much so I don't have any scenarios currently.