Item: TeamViewer
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Hi, we use TeamViewer to administer pc and mac in different office and building around the campus and help people when they are travelling around the world. this kind of program is really helpful because you can manage machine without need to configure firewall or vpn to get access.

Pros and Cons

Manage machines in different location without exiting the office
Teach people how to use a program registering the session
Low space needed for installation
Easy to configure

Remote upgrade for machines
Client for Linux
Video chat

Return on Investment

Better customer service
Faster troubleshooting
Money savings because no needed to travel

Alternatives Considered

Better price, easy to configure

Likelihood to Recommend

I recommend it for managing remote machines and tech support, while for videoconferencing it needs some improvement and other programs have better features.