Remote IT support persons favorite tool.
September 05, 2017
Remote IT support persons favorite tool.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
In a previous role, I would use teamviewer to help clients troubleshoot issues on the side of their local computers. The issues we were able to address may have been difficult for the end user to explain based on their understanding of the issue, or possible underlying issues. TeamViewer would allow me to access their computer remotely to recreate the steps to the issue.
- Remote Computer Access is quick and easy enough for a novice end user to initiate for support.
- Intuitive controls with a minimal control panel of buttons allow for easy operation.
- Compatability.
- For online meetings, this application does not seem to be the best route.
- File Transfers between computers can be slow, an unnecessary function I believe.
- End user satisfaction was up due to the ability to have a quick turn around regarding issues that were easier to fix by a expert.
- Streamlined IT support and relieved the burden of travel or more complex remote access.
- Less stressful on the internal staff.
The application works very well across all platforms - Windows, Windows Phone, Andriod, Linux, Mac, IOS. There is no doubt, that no matter the end users' OS or platform that we can confidently access their device for a quick and easy resolution. The TeamViewer application is well polished, gives off a professional appearance, stable, and there is the availability of customer service should any issues occur.