TeamViewer lets you view your team's machines easily
December 14, 2017

TeamViewer lets you view your team's machines easily

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

It's being used primarily to assist IT in work on computers across campuses, or occasionally a server managed by another department if we're offsite and need quick access. A few are also using it to access a desktop that has access to all of our cameras for both campuses. It's not used much beyond that, but it is easy to use and helps with the quick fix or minor training.
  • Provides easy access to work on a computer to help with software issues.
  • Allows us access to specific things while offsite without opening up our firewall.
  • It's secure. I think this speaks for itself.
  • The interface can be frustrating to use sometimes.
  • I've have issues with it crashing as I'm signing into the remote computer.
  • It has the occasional issues with recognizing my login.
  • Positive: It's allowed me to get some things done while out of town so there isn't an access issue to a building.
  • Positive: We've been able to get some software issues worked out quicker since we didn't have to wait until someone could go across town.
  • Positive: We could use it for free to test it out for our uses first.
It's really well suited to an environment where IT needs to access someone's computer briefly from across town to help with a software issue. It's definitely less appropriate if you need to do work that involves restarting the computer on the other end, as you will lose your connection. Training should probably be done in person.

TeamViewer Feature Ratings

Screen sharing
8
File transfer
Not Rated
Instant message
6
Secure remote access with Smart Card authentication
Not Rated
Over-the-Internet remote session
8
Initiate remote control from mobile
8
Remote management of servers & workstations
7
Remote Active Directory® management
Not Rated
Centralized management dashboard
6
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated