Teamviewer - Best software for remote PC control
December 19, 2017

Teamviewer - Best software for remote PC control

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

It is basically used to resolve issues related to computer software immediately, by taking control of the computer facing the issue and resolving it immediately. The remote control feature works seamlessly over the network and allows us to handle any computer related issues of the organization
  • Great features such as desktop sharing, file transfer and remote control
  • Seamless connectivity over any network
  • Easy to understand, learn and use
  • Doesn't work through proxy servers
  • Cannot transfer huge files
  • Security concerns
  • The commercial version was worth the price to pay for as far as features are concerned
  • The software has helped a lot in managing computer issues for the organization
  • Worth the price to be paid
  • anydesk
Team viewer is way better than anydesk in terms of features, pricing, performance and reliability.
Team viewer is best suited for remote desktop connection, file transfer, remote chatting and video audio conference.

TeamViewer Feature Ratings

Screen sharing
9
File transfer
7
Instant message
8
Over-the-Internet remote session
8
Initiate remote control from mobile
9
Session record
8
Multi-platform remote control
8

Evaluating TeamViewer and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Third-party Reviews
Considering the product features for the price it was worth for my organization to buy it.
Maybe the focus would be more toward the support provided by the software team in terms of quick response, faster resolving of issues.

TeamViewer Support

The team can improvise more on handling issues more quickly, and providing support faster.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - Yes definitely. If it adds value to my organization buying premium would always benefit.